Privacy & Policy
Data Protection Information
MITSUKOSHI ITALIA S.r.l. as a data controller provides below Data Protection Information in accordance with Article 13 and Article 21 of the EU General Data Protection Regulation (GDPR) upon collection of personal data from customers.
- Data Controller and Contact
MITSUKOSHI ITALIA S.r.l.
Via Torino 105/106 Rome, Italy
Telephone number for inquiries related to the processing of personal data: 06-4817851
- Purpose of Processing, Storage Periods, Data Recipients and Obligation to Provide Customer Personal Data
(1) Customers Using VAT Refund Service
・ We shall store Tax Free Forms for a period of 10 years.
・ We shall process the information contained in Tax Free Forms for the purpose of refund of value added tax or similar (“VAT”) for you.
・ This information will be stored on the database of Global Blue. We do not have access to information stored on the Global Blue database. Please see information provided by Global Blue regarding the processing of your personal data.
・ VAT refund service cannot be applied where you do not provide the personal data prescribed by the Tax Free Form.
(2) Customers Using Credit Cards
・ We shall store credit card sales slips (for member stores) for a period of one year.
・ We shall process the information contained in the credit card sales slip (for member stores) for the purpose of credit card settlement processing.
・ Credit cards cannot be used where you do not provide personal data.
(3) Customers Spending 1,000 Euro or more in Cash at our Store in a Single Day
・ We shall take a copy of your passport and shall store it for a period of 10 years.
・ We shall process the information contained in the above copy for the purpose of storage in accordance with legal storage obligations.
・ It will not be possible to purchase 1,000 Euro or more of goods in a single day from our store with cash unless a passport copy is provided.
(4) Customers Signing up as “ROMA MITSUKOSHI CARD” Members
・ We shall use application forms completed by you for the following purposes.
- To confirm ROMA MITSUKOSHI CARD membership.
- When we determines that it is necessary to contact ROMA MITSUKOSHI CARD members, such as to inform them of matters related to their purchase at our store, or when they have left items behind etc.
(5) Customers Visiting with Bus Tour Groups
・ We receives a list of customer names from travel agencies when receiving customers as part of a group bus tour. This list shall be used to make contact with customers, through the travel agency, when we determines that it is necessary to contact a customer, such as to inform them of matters related to their purchase at our store, or when they have left items behind etc.
・ We shall store this list for a period of two years.
- Data Subject Rights
Data subjects shall have the right of access under GDPR Article 15, the right of correction under GDPR Article 16, the right of deletion under GDPR Article 17, the right to restriction of processing under GDPR Article 18, the right to object under GDPR Article 21, and, if applicable, the right to portability under GDPR Article 20. In addition, where applicable, they shall have the right to lodge a complaint with a supervisory authority (GDPR Article 77).
- Presence of Automated Decision-making, including Profiling
We shall not use any automated decision-making, including profiling, referred to in the GDPR Article 22.
Information on the Right to Object (GDPR Article 21)
- Data Processing under GDPR Article 6 paragraph 1 (e) and (f)
You shall have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. We shall no longer process the personal data unless we demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of you or for the establishment, exercise or defence of legal claims.
- Data Processing for the Purpose of Direct Marketing
We shall not process personal data for direct marketing purposes.